SOCIAL MEDIA MESSENGER AUTOMATION
Turn Your Social Media Into a 24/7 Booking Engine
Answer questions, share info, and deliver offers instantly—so your Facebook and Instagram convert conversations into bookings around the clock.
Your guests are already messaging you on Facebook and Instagram—now it’s time to turn those conversations into bookings.
We build custom chatbot automations that instantly respond to inquiries, guide guests through the booking process, and deliver offers in real-time.
What We Do
-
Focus on boutique hotels, RV parks, & vacation rentals
-
Instant responses to guest questions
-
Automated booking guidance
-
Delivery of promotions and special offers
-
Seamless customer service—without adding staff
The Result
Faster response times, better guest experience, and more direct bookings from social media.
At iMedia Group, we go beyond just running campaigns—we build automated systems that consistently drive direct bookings, increase revenue, and improve the guest experience.
From first inquiry to post-stay follow-up, we help you turn every touchpoint into an opportunity to generate more revenue.
EMAIL MARKETING AUTOMATION
Put Your Direct Sales on Autopilot with Email Marketing
Maximize direct bookings year-round—from filling need periods to capitalizing on peak demand.
Email is one of the most powerful tools your hotel has—but only when it’s done right.
We design and implement strategic email campaigns that maximize bookings year-round—from filling need periods to capitalizing on peak demand.
What We Do
Pre-arrival email sequences to enhance the guest experience
-
Post-stay emails to generate reviews and repeat bookings
-
Re-engagement campaigns to bring past guests back
-
Seasonal and promotional campaigns to drive occupancy
The Result
More direct bookings, increased revenue, and a consistent marketing system that works for you 24/7.
REVENUE AUTOMATION STRATEGY
Increase Revenue & 5-Star Reviews—Automatically
Turn every booking into more revenue and every stay into a glowing review with automated pre-arrival upsells and post-stay follow-ups.
Every booking is an opportunity to generate more revenue—and every stay is an opportunity to build your reputation.
We create automated systems that upsell guests before arrival and generate high-quality Google reviews after their stay.
What We Do
-
Pre-arrival upsell campaigns (upgrades, add-ons, experiences)
-
In-stay touchpoints to enhance guest experience
-
Post-stay automated review requests
-
Smart follow-ups that increase review completion rates
The Result
Higher revenue per booking, more 5-star reviews, and stronger online visibility.
GUEST RENTATION CAMPAIGNS
Turn Past Guests Into Repeat Bookings
Stay top-of-mind with birthday and anniversary emails that bring past guests back again and again.
Your past guests are your most valuable asset—if you stay in front of them.
We create automated campaigns that keep your hotel top-of-mind and bring guests back again and again.
What We Do
-
Birthday and anniversary email campaigns
-
Holiday and seasonal promotions
-
Personalized offers based on past stays
-
Ongoing nurture campaigns to build loyalty
The Result
More repeat bookings, stronger guest relationships, and lower customer acquisition costs.